Tuesday, January 5, 2010

I'm Glad the fact that she's pissed off was to my advantage....

First....let me say thank you to everyone for their heartfelt wishes. It's been an incredible blessing for me to feel the outpouring of love during such a difficult time in my life. Now.....what does one do when faced with adversity? I'm not a shopper...not much of a cleaner.....but..... I did have the day off today so I went through and did absolutely everything I've been unable to do in the last few weeks. Laundry, cleaning, errands, etc. One of my errands took me to a large chain department store (I won't name it but it has two initials and a type of coin in its name....c'mon.....figure it out). Hubby got me several nightgowns for Christmas and Bless his soul, he thinks I fit into a large. I had to exchange two of them, so I went to the mall and found two that would fit. I approached the "Customer Service" counter and stood in line behind the person being waited on. The middle aged woman employee was quite agitated......her shift ended at 3, and it was a few minutes before and her replacement hadn't come yet. She called on the phone to her supervisor. The girl who was supposed to come replace her had called out sick. The employee was getting very upset. Since I've been in the same position before....time for me to leave and customers are coming in the door....I showed some understanding by offering to go to another counter. "No," she says, "I can't do that to you." She takes my returns and then rings up my two replacement nightgowns, all the while explaining to me that she would have been happy to stay a little longer except that the company "pissed her off" by cutting her hours and now she "doesn't really give a **it". When she rang up the new nightgowns, she noted that one of the replacement ones was expensive, and did I really want to spend that much money on a nightgown? I said yes, my Hubby had given me nightgowns and I wanted to purchase something similar. After taking into account my returns, she said, "Oh no, you'll still owe me $19. That's too much for nightgowns." Then she says, "Oh what the hell, I don't give a **it" and proceeded to take 25% off my bill. Thank God for pissed off employees.

2 comments:

Debbie said...

I think you did go at the right time! But isn't it amazing that the company had cut her hours, probably due to decreased sales, yet she is giving discounts? Happy for you, sad that people can see things through to their logical conclusion.
I LOVE your new look around here. Very polished and nice.
And my prayers are certainly with you during this difficult time. You have been such a loyal and supportive friend to me. I really appreciate you.

heidilou said...

I love it! Maybe some day companies will learn that it's not profitable, in the long run, to piss off employees. Nah! That'll never happen! They'll never learn.