Sunday, May 21, 2017

Karen and Tag's Short Weekend Adventure

I earned a free night at a Best Western through my work.  They have a hotel in Franconia Notch in the White Mountains, so I figured that would be a lovely place to go for a short weekend getaway.

I truly could not have picked a better weekend.  The weather was absolutely perfect! Is there a word for "better than perfect"?  Because if there is, then that's the word I'd use.  Bright blue skies, 65 degrees and a slight breeze. No bugs!!  A perfect weekend to spend outdoors hiking in the woods.

We left early on Saturday morning and stopped first at one of our favorite places - The Tilt'n Diner.   No waiting, even though it was Saturday.  And a great, big, yummy breakfast for about $25.

Next we stopped at The Flume


There is just no way to adequately describe the beauty of the Gorge.  Along the way there were other interesting things to see.


This is Purple Trillium


A bridge before we get to the Gorge.


Despite the gorgeous, sunny day, it was a smidge chilly so close to the water and high, granite walls.


Walkway leading in.


Stairways right up against the granite walls.



The sun was way, way up!




After you're through the Gorge, this is Cascade Falls.


And then there's a rather pleasant walk through the woods to return to the beginning.




Just up the road from The Flume is The Basin


A natural rock formation carved into the granite by the force of the water.


We finally got to see Echo Lake on a beautiful day. We've only ever seen it in the rain!


We both thought the water was a bit chilly.



Back to our hotel to re-group.  I can guarantee this photo was staged!


Then up to Littleton, where we had a rather disappointing meal at Grill One-Eleven.  Should have checked Trip Advisor!

They did have a very nice downtown.  However, at 7pm on a Saturday night, not much was open!


Tag would really have liked to look in this store!



This place was open.  It was named "Bad Art".  Of course Hubby found a place that sold used records!



Back to the hotel to attempt a swim in the pool.  The "heated" pool water was very cold, and the tiny hot tub was crowded.  So we only stayed a 1/2 hour then went to bed!

In the morning......another disappointing hotel breakfast.  :(    I had threatened to skip the hotel breakfast and find something better, but Hubby said cereal and yogurt was fine with him.  Next time I'll insist!

We left the hotel and headed out onto the Kancamagus Highway.  32 miles of trees and water!
One of my favorite stopping spots is Sabbaday Falls.   Again, pictures don't do it justice.






After a 1/3 mile walk in the woods, you come to the falls with a big long set of stairs to go up to the top.



Some other pretty flowers!


And our last stop along the parkway was the Lower Falls.   I was excited to put my feet in the water.....for about 2 seconds!



The Lower Falls were spectacular with all the spring run-off.


Hubby relaxed on a rock!



I had a lot of fun climbing on the rocks!




We finished the drive to the end of the Parkway and stopped in North Conway, where we indulged at Zeb's Country Store, and checked out some antique shops and bookstores.   We also stopped at the NH Artist Guild, which is always awe-inspiring!

We capped of the weekend with lunch out on the deck of the Muddy Moose.

A great way to turn one free hotel night into a lovely weekend getaway!


Monday, April 17, 2017

Easter 2017

I had the great good fortune to have a full dinner table for Easter this year!   


Nick, Kelly, Audrey and Elise....Jamie and Sean.......John, Ruth and Laura.....Hubby and me


I hope this isn't a commentary on my cooking!


After dinner, Kelly did some sweet little braids for Audrey's hair.


Then outside for some playtime!




The awesome swing Jamie built got some good use



This is how you put a baby to sleep!


And Memere got a selfie after Elise finished her nap in my lap!



Time for the Easter Egg Hunt!



Memere didn't mind helping!


Laura found her gigantic egg with the special surprise!


Auntie Jamie shows Elise what's inside!  
(most of the chocolate had to be refrigerated.  It was 80 degrees out and the eggs had been hidden by the Easter Bunny earlier in the day.)


Audrey tries to figure out how to get inside her egg.


Noah and Elsie search for eggs.


And the swing gets some more use


After packing up the car, Elise decided she would be the one to drive home!



It was one of the hottest Easters on record, but it was wonderful  to be outside in the warm sun, with the breeze blowing and the smell of spring in the air.  It's always such a blessing to have my wonderful family come join us in our home.







Wednesday, March 29, 2017

Why is it so Hard to find Good Customer Service?

I am a customer service representative.   During my typical day, I probably take 25 phone calls.  We are trained to give good customer service.   Here are three examples....all from today.....that explain why it's getting harder and harder to give good service.

1.  An older man calls.  From the loud background noise, it's quite evident he is calling from a car.  (The bane of our existence.   We can't hear you!!! AND  you can't hear us!!!)  
Man:  I want to pay my bill.
Me:  Okay, what is your account number?
Man;  I don't know - I'm in the car
Me:  Okay, what is your phone number?  (no result)  What is your name?  (no result)  Spell your name (no result).  "Sir, I cannot find your account.   Can you call back when you have that available?"
Man:  (to his daughter who is apparently driving the car).  Do you have your membership card?  I need the account number.
Daughter: (yelling at man)  Just call back later!!
An argument ensues - I listen to every blasted word.   Finally the man recites a number and I pull up his account.
Me:  Okay sir, I found your account and I can take your credit card number now.
Man:  Oh, I don't have that on me.  Don't you have my card on file?
Me:  No sir, we only keep your card on file if you ask us to.
Man: Well, that makes no sense.  (totally the opposite of the usual, which is "What are you doing with my credit card number?  I never gave it to you!"  To which I want to reply, "I didn't pluck it out of thin air, dumbass!)   Okay, I guess I'll have to  call back later.
Total waste of 15 minutes of my time.

2.  Another man calls.
Man:  I want to pay my bill.
Me: Can I have your membership number?
Thankfully, the man provides it.
Man:  What is your name?  (Which I provided when I first answered the call)
Me: Karen
Man:  What is your last name or your employee number.
Me:  I'm sorry sir, we don't provide that information over the phone.
The man went ballistic!
Man:  that's just bullshit!  You have all my information and you won't give me yours??  I'm going to cancel my membership.   RANT RANT RANT  What if you do it all wrong and I have no one to call back?   I offered to email him a receipt....nope!
Finally I interrupt -
Me:  SIR - I cannot give you my last name.
Man:  I guess you weren't listening!  I said your last name OR - that's O-R, your employee number.
Me:  I cannot give you either of those.   (I could have given him my extension, but frankly I didn't want this obnoxious twit to have my information)
Me: Sir, I can give you member relations if you wish to speak to them further about this.
Man:  RANT RANT RANT - Let me speak to your supervisor!
Without a word I transferred him to member relations.  God Bless those folks for having to deal with these crazies.
Another total waste of 15 minutes of my time.

And finally - my favorite

My coworker received this call.

Woman:  I want to pay my bill
Mary:   Okay, can I please have your membership number?
Woman:  Oh hold on.............
Mary then sits and listens as the woman takes someone's pizza order. Apparently the woman was at work at the the counter of a pizza place.  Mary listened while the order was taken (extra cheese), the credit card was given, including the billing address and the order was completed.   Now Mary figures finally the woman will come back and continue her call to us.   Nope.  Mary hears the woman again say, Can I take your order?
At this point Mary hung up.
Another 15 minutes of wasted time.

Sadly, this is not an unusual day!   This kind of stuff happens every single day.

So, when you are waiting in a queue for hours for a service counselor to help you, it's not necessarily that we are understaffed, or not answering phones or whatever.   It's that we have a bunch of doodlebugs taking  up our time!  And when your customer service representative is being cranky, take into account the 20 other calls she took before yours, and what she's had to deal with.

And my rant is over.....you shouldn't get me started!